Warranty Information

ROOCASE WARRANTY


ROOCASE has a strong reputation for providing high quality products to their customers. That's why we stand behind our product through our Lifetime Replacement Warranty. Set forth are our guidelines.
ROOCASE warranty obligations for the ROOCASE product you have purchased (the "Product") are limited to the terms set forth in this document. ROOCASE warrants the Product against manufacturer defects in materials and workmanship for a period of lifetime. *If said Product does not meet the manufacturer defects guidelines; all sales are final.* Also note – if Product is found to be defective and a customer seeks a replacement within the first 30 days from purchase, the customer is advised to contact the reseller in which they purchased their Product for replacement product and/or credit.
If a defect arises and a valid claim is received by ROOCASE within the Warranty Period, at its option, ROOCASE will repair the Product, exchange the Product with a functionally equivalent new product, or issue a credit. ROOCASE warrants repaired Products and replacement products provided hereunder against defects in materials and workmanship from the date of the repair or replacement for ninety (90) days or, if longer, for the remainder of the Warranty Period. If the Product is exchanged, the replacement product becomes your property and the returned Product becomes ROOCASE's property. When a credit is given, the product becomes ROOCASE's property.

30-DAY MONEY-BACK GUARANTEE FOR ANY REASON


Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in ROOCASE warehouse for inspection, the refund process will begin.

● Returns must include all accessories
● Items must include original packaging
● For non-quality related warranty claims, buyer is responsible for shipping costs
● For non-quality related warranty claims, ROOCASE refunds the cost of the product itself
● Returns may be rejected if items do not meet the above requirements

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through ROOCASE's online stores, please contact retailers for refunds. For quality-related issues, please see below.

 

LIMITED REPLACEMENT WARRANTY


ROOCASE warranty obligations for the ROOCASE product you have purchased (the "Product") are limited to the terms set forth in this document. ROOCASE warrants the Product against manufacturer defects in materials and workmanship for a period of the lifetime or 18 months as noted with the product documentation. *If said Product does not meet the manufacturer defects guidelines; all sales are final.* Also note – if Product is found to be defective and a customer seeks a replacement within the first 30 days from purchase, the customer is advised to contact the reseller in which they purchased their Product for replacement product and/or credit. 

If a defect arises and a valid claim is received by ROOCASE within the Warranty Period, at its option, ROOCASE will repair the Product, exchange the Product with a functionally equivalent new product, or issue a credit. ROOCASE warrants repaired Products and replacement products provided hereunder against defects in materials and workmanship from the date of the repair or replacement for ninety (90) days or, if longer, for the remainder of the Warranty Period. If the Product is exchanged, the replacement product becomes your property and the returned Product becomes ROOCASE's property. When a credit is given, the product becomes ROOCASE's property.

 

SHIPPING AND HANDLING


For all returned ROOCASE products, shipping to ROOCASE (both domestic and international customers) will be the responsibility of the sender. Please note - customers are required to use a shipping method in which a tracking number can be obtained. ROOCASE will not replace lost merchandise and is not responsible for lost merchandise. If said Product is indeed found to be defective under our guidelines, a replacement product will be sent to the customer free of charge. Shipping method will be at ROOCASE's discretion.

NO OTHER WARRANTIES


To the maximum extent permitted by law, this warranty and the remedies set forth above are exclusive and in lieu of all other warranties, remedies and conditions, whether oral or written, express or implied. ROOCASE specifically disclaims any and all implied warranties, including, without limitation, warranties of merchantability and fitness for a particular purpose. If ROOCASE cannot lawfully disclaim or exclude implied warranties under applicable law, then to the extent possible any claims under such implied warranties shall expire on expiration of the warranty period. *No ROOCASE reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.*

DAMAGES LIMITATION


To the maximum extent permitted by law, ROOCASE is not responsible for direct, or for special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including without limitation any costs of replacing personal property, or costs of recovering or reproducing any program or data stored in a device used with or carried in the ROOCASE product.

 

CONSUMER PROTECTION

For consumers who have the benefit of consumer protection laws or regulations in their country of purchase or, if different, their country of residence, that cannot be disclaimed as set forth above ("consumer laws"), the benefits conferred by this warranty are in addition to all rights and remedies conveyed by such consumer laws. To the extent that liability under such consumer laws may be limited, ROOCASE liability is limited, at its sole option, to replacement or repair of the product.

AUTHORIZED RE SELLER AND DISTRIBUTOR

 

Official seller

Warranty covers purchases from

Roocase.com

Roocase

Amazon.com

Pcmicrostore.com

Amazon vendor

eBay.com

Pcmicrostore.com

Newegg.com

Pcmicrostore.com

Aliexpress.com

Pcmicrostore.com

Wish.com

Pcmicrostore.com

Google Express

Pcmicrostore.com

Walmart (online, US only)

Pcmicrostore.com

BestBuy (US only)

Online

Target (US only)

Online

HomeDepot.com (US only)

Online

OfficeMax.com (US only)

Online

OfficeDepot.com (US only)

Online

Staples.com (US only)

Online

OBTAIN WARRANTY SERVICE

If you wish to make a claim under this warranty with respect to the product, please submit a claim.