Lifetime Replacement Warranty


The roocase Warranty

roocase has a strong reputation for providing high quality products to their customers. That's why we stand behind our product through our Lifetime Replacement Warranty.  Set forth are our guidelines.
roocase warranty obligations for the roocase product you have purchased (the "Product") are limited to the terms set forth in this document. roocase warrants the Product against manufacturer defects in materials and workmanship for a period of lifetime.  *If said Product does not meet the manufacturer defects guidelines; all sales are final.*  Also note – if Product is found to be defective and a customer seeks a replacement within the first 30 days from purchase, the customer is advised to contact the reseller in which they purchased their Product for replacement product and/or credit.
If a defect arises and a valid claim is received by roocase within the Warranty Period, at its option, roocase will repair the Product, exchange the Product with a functionally equivalent new product, or issue a credit. roocase warrants repaired Products and replacement products provided hereunder against defects in materials and workmanship from the date of the repair or replacement for ninety (90) days or, if longer, for the remainder of the Warranty Period. If the Product is exchanged, the replacement product becomes your property and the returned Product becomes roocase’s property. When a credit is given, the product becomes roocase's property.

Shipping and Handling

For all returned roocase products, shipping to roocase (both domestic and international customers) will be the responsibility of the sender.  Please note - customers are required to use a shipping method in which a tracking number can be obtained. roocase will not replace lost merchandise and is not responsible for lost merchandise. If said Product is indeed found to be defective under our guidelines, a replacement product will be sent to the customer free of charge. Shipping method will be at roocase’s discretion.

Exclusions and Limitations

roocase's limited warranty applies only to the Product. The warranty does not apply to any non-roocase product, even if packaged or sold with the Product. The warranty excludes without limitation any scratching or surface damage to any non-roocase product, even if packaged or sold with the Product. This warranty applies only to the normal use of the Product, normal wear and tear excepted, in accordance with written use instructions, if any, provided with the Product (either in writing or through a hyperlink to such instructions). This warranty does not apply to damage caused by accident, abuse, misuse, or modification of the Product.

No Other Warranties

To the maximum extent permitted by law, this warranty and the remedies set forth above are exclusive and in lieu of all other warranties, remedies and conditions, whether oral or written, express or implied. roocase specifically disclaims any and all implied warranties, including, without limitation, warranties of merchantability and fitness for a particular purpose. If roocase cannot lawfully disclaim or exclude implied warranties under applicable law, then to the extent possible any claims under such implied warranties shall expire on expiration of the warranty period. *No roocase reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.*

Damages Limitation

To the maximum extent permitted by law, roocase is not responsible for direct, or for special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including without limitation any costs of replacing personal property, or costs of recovering or reproducing any program or data stored in a device used with or carried in the roocase product.

Consumer Protection

For consumers who have the benefit of consumer protection laws or regulations in their country of purchase or, if different, their country of residence, that cannot be disclaimed as set forth above ("consumer laws"), the benefits conferred by this warranty are in addition to all rights and remedies conveyed by such consumer laws. To the extent that liability under such consumer laws may be limited, roocase liability is limited, at its sole option, to replacement or repair of the product.

Obtaining Warranty Service

If you wish to make a claim under this warranty with respect to the product, please submit a claim.